Frequently Asked Questions & Practice Information

How Long Should My Appointment Be?

QV Medical is appointment only. We do not accept walk-ins.

Nobody likes extended waits at the doctor’s office. Wouldn't you rather be off meeting the love of your life or flying a kite?

We want to make everyone's wait as short as possible and the best way for this to happen is to encourage appropriate booking times.

Please inform us at the time of booking if you require a longer consultation.

A Standard Consult is usually up to 15 minutes duration, covering 1 problem in detail, or 2 simple problems.

A Long Consult is up to 30 minutes duration, covering 1 complex problem or multiple problems in detail.

You will need a Long Consult appointment for:

  • A full body skin check (book a standard consult for a single mole check)

  • Mental health consultations

  • Women’s health issues

  • Implanon insertion or removal (check doctor before booking)

  • Workplace health assessments

  • Complete health checks

  • Type II diabetes

  • Weight management

An Extended Consult is a very complex appointment taking more than 40 minutes duration.


Privacy Policy

QV Medical takes all of our patients privacy very seriously and complies with the Commonwealth Privacy Act 1988 and subsequent Amendments, the Victorian Health Records Act 2001 and the Australian Privacy Principles (APPs). If you would like to know our full privacy policy please click ‘here‘ or contact us directly. 


Electronic
Communication Policy

QV Medical does not communicate information that may be of a sensitive nature by email to patients or relevant health organisations. Patients must be aware that communications via email carry risk of interception or incorrect receipt by an unintended recipient. QV Medical understands that some extenuating circumstances may exist whereby the clinic agrees it is appropriate to communicate via email. In which case, evidence of these extenuating circumstances must be provided, along with a written and signed letter from the patient indemnifying QV Medical from any harm caused as a result of email communications. Finally, QV Medical will only communicate with an email address that has been verified as belonging to the patient. Unverified addresses will not be sent communications. 

If you have any questions for your doctor, our friendly reception staff will be able to take a message and have your doctor contact you at a convenient time.


Cancellations

QV Medical understands that from time to time you may be caught up at work or may no longer require your appointment with us. Please be aware that other people need to access medical services and may want your appointment time. For this reason we adhere to a strict cancellations policy. You must cancel your unwanted appointment at least 3 hours in advance or we will charge 50% of the appointment cost. If you fail to attend your appointment you will be billed the full consultation cost and accounts will need to be settled before your next booking with us. In cases of an urgent matter, QV Medcial will always accomodate a patients needs. 


Repeat Prescriptions
& Referrals

In the interest of your healthcare, repeat prescriptions and referral letters will not be issued without a consultation. 


Results

With respect to privacy, results will not be given over the phone. 

To obtain your results please make an appointment to see your doctor. 

You will need to ask your doctor at the time of your appointment how long it is expected that your results will take to come back to us. 


In the event of an emergency please call 000 for an ambulance

If you require  care while we are closed, please call Doctor Doctor on 132 660 or visit their website at https://www.doctordoctor.com.au/ to book online. 

After Hours Care


Complaints

QV Medical is receptive to feedback and will always endeavour to resolve any complaints directly. 

Please email us your feedback to:info@qvmedical.com.au

Where a matter cannot be resolved, the Health Services Commissioner can be contacted by the practice or by the patient for advice and possible mediation:

Health Services Commissioner
Level 30, 570 Bourke Street, Melbourne VIC 3000
Telephone: (61 3) 8601 5200
Toll-Free: 1800 136 066
Fax No.: (61 3) 8601 5219
TTY No. 1300 550 275
E-mail:  hsc@dhs.vic.gov.au